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If you have a question regarding our products or need a repair for your Deeper device, we are ready to help.
In order to streamline support requests and better serve you, we utilize a support ticket system http://support.deeper.eu. Every support request is assigned a unique ticket number for you to track the progress and responses online. We provide a complete archived information of all your support requests. A valid email address is therefore required to submit a support ticket.
Get support by completing the form bellow and we'll get back to you as soon as possible. Please specify the issue in detail so we can provide a quality assistance.Open A New Ticket
We provide archives and history of all your current and past support requests complete with responses.Check Ticket Status
Get support by completing the form bellow and we'll get back to you as soon as possible. Please specify the issue in detail so we can provide a quality assistance.
Deeper works with all smartphones and tablets that support iOS 8.0+ or Android 4+ operating systems. Just to be sure, head to iTunes or Google Play to see whether Deeper application is compatible with your device.
Yes, it is. While designing the device, we had in mind that it has to be resistant to water in the depth of up to 1 meter as well as small shocks.
We are always open to communicate with future partners and distributors globally. If you are interested in our product, please contact us at firstname.lastname@example.org
With a single charge, you will have six hours on water surface and up to two-month of sleeping mode.
On our “Where to buy” section you can find the closest retailer to your location.
As long as you can install our app on your Android or iOS device, Deeper should work fine as it does not require cellular network or internet connection to function. Keep in mind that some app functions, such as maps and weather forecast, depend on internet and GPS connections.
No, it does not require cellular connection or Internet to function. Moreover, you can use Internet on your smartphone or tablet while using the application.
You don’t need a Wi-Fi internet connection or mobile data at your fishing spot. The Deeper PRO and PRO+ devices have an internal Wi-Fi access point that you can connect on your smartphone or tablet. All you have to do is to turn on Wi-Fi on your smartphone and connect to Deeper access point. You can connect your Deeper device in any place of the world even the rainforest of Amazon.
Yes, you can. Highly firm Deeper perfectly functions even in down to 0 F temperature. Specially designed durable case withstand the worst weather conditions. Just don't forget to switch to 290 kHz frequency on your Deeper application, which is excellent for ice fishing and provides high-accuracy returns of lure, fish and bottom profile.
No, you only need one rod.
Deeper is powered with lithium ion battery and in order to extend battery's life, it has to be charged once in a while while being stored.
Firstly, you should stick to using one bolt. If you attach both of them, you might lose some accuracy of data. We've added two of them, for you to have an additional one.
What sonar draws to you is actually the history of what was under it. If the sonar doesn't move, it keeps recording the same view, unless there’s a fish or any other object that goes under the sonar. If you drag Deeper towards you, it will record all the views under it along the way to you.
Precise narrow beam (15°@290kHz) is used for high accuracy returns of fish, structure, detail and bottom profile. Wide beam (55°@90kHz) provides ample search area for fish, bait fish and bottom structure. It is best to use low frequency (90 kHz) setting to figure out where the fish are and switch to the high frequency (290 kHz) setting to get more accurate information about fish position and bottom structure.
Size: 2.5"/ 6.5 cm diameter; Compatibility: From iOS 8.0 and Android 4.0 to the latest iOS and Android devices; Construction: ABS; Weight: 3.5 oz /100 g; Connection: Wireless Wi-Fi connection; Depth Range Max/Min: 260 ft (80 m) / wide angle - 4.3 ft (1.3 m); narrow angle - 2 ft (0.5 m); Temperature: Water temperature Sensor; Temperature unit: Celsius / Fahrenheit; Operational Temperature: -4F to 104F/ -20C to 40C; Battery: Lithium Polymer, 3.7V Rechargeable; lasts for 6 hours of non stop usage; takes 2 hours to fully charge; Power Adapter: Compatible with 110V / 240V. Micro USB; Sonar type: Dual beam; Frequency: 290 kHz (15°) / 90 kHz (55°);
The techspecs of Deeper are as follows:Size: 65 mm (2.6 inch) diameter Weight: 100 grams (3.5 oz) Construction: ABS Compatibility: iOS 8.0+ and Android 4.0+ devices Connection: Wireless Bluetooth connection Bluetooth Range: up to 50 meters (160 feet)* Depth Range Min/Max: 0.5 meters (2 feet) / 40 meters (130 feet) Temperature: Water temperature Sensor Temperature unit: Celsius / Fahrenheit Operational Temperature: -20 C to 40 C (-4 F to 158 F) Battery: Lithium Polymer, 3.7V Rechargeable Power Adapter: 110V / 240V Micro USB.* Mind that Bluetooth range depends on smartphone or tablet model as well as weather conditions.
Deeper fishfinder is the first of its kind portable sonar that works with Android and iOS smartphones and tablets. With this device you will always get the most advanced and unique technology. For our customers we provide hardware and software support: you get a 1-year warranty for hardware and we regularly role out firmware updates for Deeper software, so you always have the latest sonar version. Also, we have the most advanced sonar imaging technology which displays crystal clear underwater images, including vegetation. Additionally, we offer the most developed app, which constantly and automatically updates and includes many built-in features, such as maps, weather forecast, fishing logs, social media sharing and way more.
Yes, you will. Deeper application has many features, like solunar calendar, weather forecast, fishing logs, social media sharing and many more that might come in handy on your next fishing trip.
We recommend it to everyone who enjoys nature, exploring and fishing. Your age does not matter, however, we recommend being at least 13.
You attach the device to a fishing-line and by using the fishing rod throw it to the location which you want to explore or catch fish. After hitting the water surface, Deeper sonar automatically turns on and sends all of the information of underwater: depth, fish, water temperature and more. This could be done from the coast, any boat, kayak, bridge, or harbor.
Yes, it does. You can find some extra accessories on Deeper website, such as a Flexible Arm to mount the device to your boat or kayak, and night fishing covers to see the sonar during your night fishing.
If you are going to write about our product but the information you find is not enough, contact us directly at email@example.com or find the section Press on our website. We really appreciate your support!
At the moment, Deeper works only with iOS and Android devices, but we are cautious about the growth of other platforms.
You should address all your questions to the retailer that you’ve bought your device from.
Deeper was designed to work on the surface of the water, thus we do not recommend submerging it. However, due to the waves sometimes the device can go under water for short period of time, so it was designed to keep recording the information for 5 seconds even while being underwater and then transfer all the data to your smartphone or tablet at the time Deeper emerges back to the surface.
Before throwing the device into the water, you must tie the sonar to the fishing line and then you can cast it into the water.
Deeper is really light and weights only 100 grams (3.5 oz). Once you are at the fishing tackle shop, you need to ask the shop assistant whether your fishing line can be used for casting that weight.
Deeper covers are designed to withstand various deformations, however sometimes they still can be damaged. In that case, you should not use the device and order some new ones from our website.
In detailed mode, a live image of the bottom structure and the fish directly below the transducer is displayed by using Amplitude Scope mode. A Vertical Flasher appears on the right side of the display in the Sonar View only. The Vertical Flasher plots the depth and intensity of a sonar return. The horizontal length of the plotted return indicates whether the return is weak or strong.
If you prefer to see the actual size of fish, you can go to Deeper app settings panel which is located on the left of your screen, then choose “Detailed Smart Imaging” and untick “Fish Icons”.
Once Deeper is in the water, it automatically turns on. The more efficient way is to charge it while it is in a sleep mode. Also, in order to charge it you have to remove the top cap, so the inner parts of Deeper could get exposed to the water.
Usually, it takes one business day.
Size: 2.5"/ 6.5 cm diameter; Compatibility: From iOS 8.0 and Android 4.0 to the latest iOS and Android devices; Construction: ABS; Weight: 3,5 oz/ 100 grams; Connection: Wireless Wi-Fi connection; Depth Range Max/Min: 260 ft (80 m) / wide angle - 4.3 ft (1.3 m); narrow angle - 2 ft (0.5 m); Temperature: Water temperature Sensor; Temperature unit: Celsius / Fahrenheit; Operational Temperature: -4F to 104F/ -20C to 40C; Battery: Lithium Polymer, 3.7V Rechargeable; lasts for 6 hours of non stop usage; takes 2 hours to fully charge; Power Adapter: Compatible with 110V / 240V. Micro USB; Sonar type: Dual beam; Frequency: 290 kHz (15°) / 90 kHz (55°).
Whether you are a pro angler or editor, you are are always welcome to contact us via Deeper support page http://support.deeper.eu. We highly value the feedback from field professionals.