Welcome to the Support Center

If you have a question regarding our products or need a repair for your Deeper device, we are ready to help.

In order to streamline support requests and better serve you, we utilize a support ticket system http://support.deeper.eu. Every support request is assigned a unique ticket number for you to track the progress and responses online. We provide a complete archived information of all your support requests. A valid email address is therefore required to submit a support ticket.

Contact Deeper Support

Get support by completing the form bellow and we'll get back to you as soon as possible. Please specify the issue in detail so we can provide a quality assistance.

Open A New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

Contact Deeper Support

Get support by completing the form bellow and we'll get back to you as soon as possible. Please specify the issue in detail so we can provide a quality assistance.

Frequently asked questions

HOW DO DEEPER SMART SONARS WORK?

WILL MY DEEPER SMART SONAR WORK WITH MY SMARTPHONE OR TABLET?

IS THERE ANYWHERE MY DEEPER SMART SONAR WON’T WORK?

ARE THERE ANY ACCESSORIES AVAILABLE?

DO I NEED TO HAVE TWO RODS TO CAST MY DEEPER SMART SONAR?

WHAT IS THE DIFFERENCE BETWEEN NARROW AND WIDE BEAM?

CAN I USE DEEPER IF ITS CASING IS DAMAGED?

DO I NEED A MOBILE OR INTERNET CONNECTION FOR FUNCTIONS THAT USE GPS?

WILL THE GPS ON MY PRO+ WORK WITHOUT A MOBILE OR INTERNET CONNECTION?

WHAT IS THE DIFFERENCE BETWEEN INTERNAL GPS AND SMARTPHONE GPS?

HOW LONG DOES THE BATTERY LAST?

CAN I CHARGE IT WHILE IT IS IN THE WATER?

CAN I USE THE DEEPER APP WITHOUT A DEEPER SMART SONAR?

WHAT IS THE VERTICAL FLASHER?

WHAT ARE OFFLINE MAPS AND HOW CAN I USE THEM?

WHAT ARE THE LIMITATIONS ON HISTORY FILES?

I AM A BLOGGER / JOURNALIST. WHERE CAN I GET MORE INFORMATION?

HOW LONG DOES IT TAKE FOR A SUPPORT TICKET TO BE ANSWERED?

WHAT ARE THE TECH SPECS OF THE DEEPER SMART SONAR PRO+?

WHAT ARE THE TECH SPECS OF THE DEEPER FISHFINDER 3.0?

ARE THE PRO AND PRO+ MODELS HEAVIER THAN THE 3.0?

WHERE CAN I BUY A DEEPER SMART SONAR?

WHO ARE THESE DEVICES SUITABLE FOR?

CAN I USE MY DEEPER SMART SONAR FOR ICE FISHING?

IS DEEPER RESISTANT TO WATER AND SHOCKS?

WHY DOES MY DEEPER SMART SONAR COME WITH TWO BOLTS?

CAN DEEPER SMART SONARS WORK UNDERWATER?

DOES MY DEEPER NEED A MOBILE OR INTERNET CONNECTION TO WORK?

DO I NEED A WI-FI CONNECTION TO USE MY PRO OR PRO+?

WHAT SHOULD I DO IF I’M EXPERIENCING LIMITED CONNECTIVITY WITH MY PRO OR PRO +?

WHAT SHOULD I DO IF I AM EXPERIENCING LIMITED GPS CONNECTIVITY WITH MY PRO +?

WHY DO I NEED TO REGULARLY CHARGE MY DEEPER DEVICE?

WHY DOES MY DISPLAY KEEP SCROLLING ACROSS WHEN MY DEEPER ISN’T MOVING?

DO DEEPER SMART SONARS WORK WITH ANY OTHER OPERATING SYSTEMS?

HOW CAN I BECOME A DEEPER PARTNER OR DISTRIBUTOR?

HOW CAN I TELL WHAT SIZE THE FISH IS?

WHAT COLOR MODES ARE AVAILABLE ON THE DEEPER APP?

WHO SHOULD I CONTACT IF I HAVE ANY ISSUES?

ARE YOU LOOKING FOR BETA TESTERS?

WHAT ARE THE TECH SPECS OF THE DEEPER SMART SONAR PRO?

HOW DEEP CAN THE PRO AND PRO+ MODELS SCAN?

HOW DO DEEPER SMART SONARS WORK?

WHERE CAN I BUY A DEEPER SMART SONAR?

WILL MY DEEPER SMART SONAR WORK WITH MY SMARTPHONE OR TABLET?

WHO ARE THESE DEVICES SUITABLE FOR?

IS THERE ANYWHERE MY DEEPER SMART SONAR WON’T WORK?

CAN I USE MY DEEPER SMART SONAR FOR ICE FISHING?

ARE THERE ANY ACCESSORIES AVAILABLE?

IS DEEPER RESISTANT TO WATER AND SHOCKS?

DO I NEED TO HAVE TWO RODS TO CAST MY DEEPER SMART SONAR?

WHY DOES MY DEEPER SMART SONAR COME WITH TWO BOLTS?

WHAT IS THE DIFFERENCE BETWEEN NARROW AND WIDE BEAM?

CAN DEEPER SMART SONARS WORK UNDERWATER?

CAN I USE DEEPER IF ITS CASING IS DAMAGED?

DOES MY DEEPER NEED A MOBILE OR INTERNET CONNECTION TO WORK?

DO I NEED A MOBILE OR INTERNET CONNECTION FOR FUNCTIONS THAT USE GPS?

DO I NEED A WI-FI CONNECTION TO USE MY PRO OR PRO+?

WILL THE GPS ON MY PRO+ WORK WITHOUT A MOBILE OR INTERNET CONNECTION?

WHAT SHOULD I DO IF I’M EXPERIENCING LIMITED CONNECTIVITY WITH MY PRO OR PRO +?

WHAT IS THE DIFFERENCE BETWEEN INTERNAL GPS AND SMARTPHONE GPS?

WHAT SHOULD I DO IF I AM EXPERIENCING LIMITED GPS CONNECTIVITY WITH MY PRO +?

HOW LONG DOES THE BATTERY LAST?

WHY DO I NEED TO REGULARLY CHARGE MY DEEPER DEVICE?

CAN I CHARGE IT WHILE IT IS IN THE WATER?

WHY DOES MY DISPLAY KEEP SCROLLING ACROSS WHEN MY DEEPER ISN’T MOVING?

CAN I USE THE DEEPER APP WITHOUT A DEEPER SMART SONAR?

DO DEEPER SMART SONARS WORK WITH ANY OTHER OPERATING SYSTEMS?

WHAT IS THE VERTICAL FLASHER?

HOW CAN I BECOME A DEEPER PARTNER OR DISTRIBUTOR?

WHAT ARE OFFLINE MAPS AND HOW CAN I USE THEM?

HOW CAN I TELL WHAT SIZE THE FISH IS?

WHAT ARE THE LIMITATIONS ON HISTORY FILES?

WHAT COLOR MODES ARE AVAILABLE ON THE DEEPER APP?

I AM A BLOGGER / JOURNALIST. WHERE CAN I GET MORE INFORMATION?

WHO SHOULD I CONTACT IF I HAVE ANY ISSUES?

HOW LONG DOES IT TAKE FOR A SUPPORT TICKET TO BE ANSWERED?

ARE YOU LOOKING FOR BETA TESTERS?

WHAT ARE THE TECH SPECS OF THE DEEPER SMART SONAR PRO+?

WHAT ARE THE TECH SPECS OF THE DEEPER SMART SONAR PRO?

WHAT ARE THE TECH SPECS OF THE DEEPER FISHFINDER 3.0?

HOW DEEP CAN THE PRO AND PRO+ MODELS SCAN?

ARE THE PRO AND PRO+ MODELS HEAVIER THAN THE 3.0?