Welcome to the Support Center

If you have a question regarding our products or need a repair for your Deeper device, we are ready to help.

In order to streamline support requests and better serve you, we utilize a support ticket system http://support.deeper.eu. Every support request is assigned a unique ticket number for you to track the progress and responses online. We provide a complete archived information of all your support requests. A valid email address is therefore required to submit a support ticket.

Contact Deeper Support

Get support by completing the form bellow and we'll get back to you as soon as possible. Please specify the issue in detail so we can provide a quality assistance.

Open A New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

Contact Deeper Support

Get support by completing the form bellow and we'll get back to you as soon as possible. Please specify the issue in detail so we can provide a quality assistance.

Frequently asked questions

Does Deeper work with my smartphone and tablet?

Is Deeper resistant to water and shocks?

How to become a partner/ distributor?

How long does the battery last?

Where can I buy Deeper?

Will it work in my country?

Does it require cellular connection or internet?

Do Deeper PRO and Deeper PRO+ require Wi-Fi connection?

Can I use it for Ice Fishing?

Do I need to have two rods to cast it?

Why do I need to charge Deeper every 2 months even when I'm not using it?

Why there are two bolts in the package? How do I use them?

Why does the bottom on my display move while Deeper is floating at the same position?

What is the difference between two frequencies?

What are the Deeper Smart Sonar PRO techspecs?

What are the Deeper Fishfinder 3.0 techspecs?

What is the difference between Deeper and other competitors. Why should I use this product?

Will I be able to use Deeper app without Deeper sonar?

Who can use this device?

How does Deeper work?

Does Deeper sonar have any accessories?

I am a blogger, a journalist and I need more information.

Does it work only on iOS and Android?

Who should I contact if I have any issues?

Can it work underwater?

How do you retrieve your Deeper back after throwing it into the water?

Will my fishing line withstand the weight?

Can I use Deeper if its cover is damaged?

What is the vertical flasher?

What size is the fish?

Can I charge it while it is in the water?

How long does it take for a support ticket to be answered?

What are the Deeper Smart Sonar PRO+ techspecs?

Do you need beta testers?

Does Deeper work with my smartphone and tablet?

Will I be able to use Deeper app without Deeper sonar?

Is Deeper resistant to water and shocks?

Who can use this device?

How to become a partner/ distributor?

How does Deeper work?

How long does the battery last?

Does Deeper sonar have any accessories?

Where can I buy Deeper?

I am a blogger, a journalist and I need more information.

Will it work in my country?

Does it work only on iOS and Android?

Does it require cellular connection or internet?

Who should I contact if I have any issues?

Do Deeper PRO and Deeper PRO+ require Wi-Fi connection?

Can it work underwater?

Can I use it for Ice Fishing?

How do you retrieve your Deeper back after throwing it into the water?

Do I need to have two rods to cast it?

Will my fishing line withstand the weight?

Why do I need to charge Deeper every 2 months even when I'm not using it?

Can I use Deeper if its cover is damaged?

Why there are two bolts in the package? How do I use them?

What is the vertical flasher?

Why does the bottom on my display move while Deeper is floating at the same position?

What size is the fish?

What is the difference between two frequencies?

Can I charge it while it is in the water?

What are the Deeper Smart Sonar PRO techspecs?

How long does it take for a support ticket to be answered?

What are the Deeper Fishfinder 3.0 techspecs?

What are the Deeper Smart Sonar PRO+ techspecs?

What is the difference between Deeper and other competitors. Why should I use this product?

Do you need beta testers?