Returns Policy

 
Returns and refunds
 
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
 
If you are not satisfied with your purchase of the Physical Product, Deeper, UAB return policy allows you to return the Product purchased by you directly from Deeper, UAB during the 15-day or 30-day* period following date of shipment by Deeper, UAB.
 
Within 15 days
 
All Products must be packed in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the Product. A $15.00 open box fee will be assessed on any opened hardware or accessory, and damage and missing part restocking fees may apply. 
 
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Deeper, UAB
 
The time to credit your account may vary, depending on processing time. Please allow a minimum of 4 weeks for Deeper, UAB to credit the account used to make the original purchase.
 
Only items that have been purchased directly from Deeper, UAB, through the Deeper, UAB Online Store – www.buydeeper.com, can be returned to Deeper, UAB.  Deeper, UAB products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
 
Within 30 days*
 
Our 30-days money back guarantee give you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund. No questions asked.  
 
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Deeper, UAB
 
The time to credit your account may vary, depending on processing time. Please allow a minimum of 4 weeks for Deeper, UAB to credit the account used to make the original purchase.
 
Only items that have been purchased directly from Deeper, UAB, through the Deeper, UAB Online Store – www.buydeeper.com, can be returned to Deeper, UAB.  Deeper, UAB products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
 
Ship your item back to Deeper, UAB 
 
To ship your return item(s) to Deeper, UAB, please go to http://support.buydeeper.com, open New Ticket and fill all requested fields.
 
If the Product is returned unused, undamaged, in its original condition, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid, which refund will be made by crediting the account used to make the original purchase. 

 
 
* Note: 30-day money back applies only to U.S. and Canada residents.